​Frequently Asked Questions

What browsers does Rapid Response® support?

Rapid Response® supports the following web browsers:
  • Apple Safari 14.0 x or later
  • Microsoft Edge
  • Mozilla Firefox (latest available version)
  • Google Chrome (latest available version)


Signup and Login Questions

​​​I submitted the form for a new Rapid Response® account. What should I expect next? Watch your inbox for emails verifying we received your request, then another email with steps to complete your MFA validation. Check out the New User Signup topic in the Rapid Response® Reference Guide.

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I had a profile on the old site. Can I use that login now? If you logged into the old site between September 2022 - 2023, your account profile was migrated to the new site and is ready for MFA validation. You should have received an email to complete the signup process. Check out steps 7-12 of the New User Signup topic in the Rapid Response® Reference Guide.

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What should I do to get access to Rapid Response® (if I already have access to the Supervision Central site)?  Agency staff that already have access to Supervision Central follow a different request process. Send an email to the Rapid Response® team noting that you are requesting access to Rapid Response® and that you already have access to Supervision Central. Expect a next business day response turnaround.

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Using the Site

​How do I register for future sessions?

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Log-in to the Rapid Response® site. Select an upcoming session from the Announcements section. Click the Enroll button to register for the session. Accept the session calendar invitation from rapidresponse@sabacloud.com. Join the session on the scheduled date. Check out the Register for a Session topic in the Rapid Response® Reference Guide.

​How do I un-register myself from a session?

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Log-in to the Rapid Response® site. Find My Learning on the right side of the page. Click View Details. On the session page, select Drop. Don’t forget to delete the calendar reminder from your calendar. Check out the Un-Register from a Session topic in the Rapid Response® Reference Guide.

How do I watch a previous session?


Log-in to the Rapid Response® site. Search for a previous session in the top right corner of the window. You can search by topic or presenter name. When you find the session you’d like to watch, select Launch. Check out the Watch a Previous Session topic in the Rapid Response® Reference Guide.

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Who do I contact for support?  

​​​​​If you are unable to resolve your issue by reviewing these FAQs or the Rapid Response® Reference Guide, contact the Rapid Response® team.